Terms of service

Last updated: 22 August 2026

Welcome to The Fur Label. These Terms of Service apply to your use of our website and to any purchases made through our online store.

By using our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Us

The Fur Label is an online pet accessories store based in Ireland.

Business: The Fur Label
Email: info@thefurlabel.ie
Website: thefurlabel.ie

We sell pet accessories including collars, harnesses, toys, grooming accessories and other products for pets.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful purposes.
Attempt to interfere with the operation or security of our website.
Copy, reproduce or use our content, branding, photographs or designs without our permission.
Submit false or misleading information when placing an order.

We reserve the right to refuse or cancel an order where we reasonably believe fraudulent, unlawful or abusive activity has occurred.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Please carefully check product descriptions, measurements and sizing information before placing an order.

Pet accessories should always be used appropriately and under suitable supervision. Customers are responsible for ensuring that products are suitable for their individual pet.

4. Prices

All prices displayed on our website are in euro (€).

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and paid for.

We make reasonable efforts to ensure that prices displayed on our website are correct. If a genuine pricing error occurs, we will contact you before processing the order where appropriate.

5. Orders

When you place an order, you are making an offer to purchase the products selected.

After placing an order, you will receive an order confirmation email.

Your order is not necessarily accepted simply because you have received an order confirmation. We reserve the right to cancel an order in circumstances such as:

The product being unavailable.
A genuine pricing or listing error.
Suspected fraudulent activity.
An error in the order or delivery information.

If we cancel an order after payment has been taken, you will receive a refund for the amount paid.

6. Payment

Payment must be completed at checkout using the payment methods made available on our website.

We do not store your full payment card details. Payment information is processed through our payment providers.

7. Delivery

We currently deliver orders within Ireland only.

Delivery times shown on our website are estimates and may vary due to circumstances outside our reasonable control.

Please ensure that the delivery address provided at checkout is accurate.

We cannot be responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

For further information, please see our Shipping Policy.

8. Cancellations, Returns & Refunds

If you purchase from us online, you have statutory consumer rights under Irish law, including applicable rights to cancel an online purchase within the statutory cancellation period.

Our full return and refund arrangements are set out in our Return & Refund Policy.

Nothing in these Terms of Service limits or excludes your statutory rights as a consumer.

9. Faulty or Incorrect Products

If you receive an item that is faulty, damaged or not what you ordered, please contact us at:

info@thefurlabel.ie

Please provide your order number and, where appropriate, photographs showing the issue.

Your statutory rights under Irish consumer law remain unaffected.

10. Pet Safety

Our products are designed for use with pets, but individual pets may react differently to products.

Customers are responsible for selecting products that are appropriate for their pet and for checking products regularly for signs of damage or wear.

Pet accessories such as collars, harnesses and toys should be used responsibly and with appropriate supervision.

If a product becomes damaged, it should be removed from use immediately.

The Fur Label cannot accept responsibility for injury or damage resulting from misuse, improper fitting, failure to supervise a pet, or continued use of a damaged product, except where liability cannot lawfully be excluded or limited.

11. Intellectual Property

All content appearing on The Fur Label website, including our:

Logo
Brand name
Product photographs
Graphics
Text
Designs
Website content

is owned by or licensed to The Fur Label unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially use our content without our prior written permission.

12. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates or circumstances outside our reasonable control.

13. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services and Shopify.

These services may have their own terms and privacy policies.

We are not responsible for the content, availability or policies of third-party websites or services.

14. Limitation of Liability

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under Irish law.

We will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject always to your statutory consumer rights.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on our website, with the date of the most recent update shown at the top of the page.

Any changes will not affect rights that you have already acquired in relation to an order.

16. Governing Law

These Terms of Service are governed by the laws of Ireland.

Any disputes will be handled in accordance with applicable Irish law and, where applicable, the rights and protections available to consumers under Irish law.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

The Fur Label
Ireland
Email: info@thefurlabel.ie

We are happy to help with any questions about our products, orders, returns or services.